Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your Company can work far more effectively with Rander as it gives you a basic Call Center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care.
* Rander displays real-time PBX call activity. You can track and control all calls.
* You can select phone numbers by names or by numbers from a personal or global phonebook and automatically dial them with a single click. No need to dial such long numbers manually anymore - your PC will do it for you.
* Rander shows customer data in case of incoming calls for quick identification. When an incoming call is received, Rander searches the phonebook for the CallerID number and displays the data about the found person on your PC screen.
* Rander logs all calls made or received in the database. Screenshot
* The client-server architecture allows Rander to be used all over the enterprise LAN.
* Rander uses the standard TAPI CTI interface, no additional PABX programming is required
* Rander can collect SMDR information using the same CTI connection (including USB) More info
* Rander is available in multiple languages
* PBX models supported
* Rander includes a Microsoft Outlook add-in that provides you with the basic CTI functionality directly from Microsoft Outlook.
* Rander includes RanCom - the SDK (Software Development Kit, COM module) that allows you to integrate Rander into any application or database. Find more info in the Rander documentation.
* With CTI SMDR feature Rander server can collect SMDR information via a CTI connection (USB or LAN for Panasonic KX-TDA, RS232 for Panasonic KX-TD).
